Company Name: JANGID ART & CRAFT
Trade Name: Modera Furnish
Address: Plot No. 26‑27, Chetna Nagar, Dhina Ka Dhani, Government Secondary School, Pal Gaon, Jodhpur, Rajasthan, 342014
GSTIN: 08AHQPJ4410Q1ZT

1. Order Types & Eligibility

  • Standard (Ready-Made) Products: Eligible for returns or refunds if returned within 7 days of delivery, unused, and in original condition and packaging.

  • Custom-Made or Personalized Furniture: Not eligible for return or refund unless there is a proven manufacturing defect or damage in transit.

2. Return Window & Conditions

  • You must initiate your return request within 7 days of receiving the item.

  • Returnable items must be unused, in original condition, and with all packaging intact.

  • Returns must be requested via email to our support team at support@moderafurnish.in.

3. Non-Returnable Items

  • Customized, tailored, or personalized products not made to standard stock.

  • Items showing signs of use, damage, or alterations by the customer.

  • Items delivered more than 7 days ago (unless defective or damaged).

4. Defective or Damaged Items

  • If you receive a defective or damaged item, please notify us within 48 hours of delivery by emailing support@moderafurnish.in.

  • Provide your order details and photos documenting the issue.

  • We will evaluate the case and may offer one of the following at our discretion:

    • Replacement of the same item (if available),

    • Repair at no extra cost, or

    • Full refund, including delivery charges.

5. Return Shipping & Costs

  • Standard Products / Change of Mind Returns:

    • The customer is responsible for all shipping costs.

    • Refunds will be processed once the item is received and inspected.

  • Defective or Damaged Items:

    • We will provide pre-paid return shipping or arrange collection, with no additional cost to you.

6. Refund Process & Timeline

  • Refunds are issued to the original payment method within 7–10 business days after we receive and approve the return.

  • For cases involving partial refunds (e.g., missing original packaging), we may deduct a reasonable restocking fee (e.g., up to 20% of the product cost).

  • You will be notified via email once the refund is initiated.

7. Cancellation Before Delivery

  • You may cancel an order before it is shipped or delivered.

  • Once the order is shipped or production of a custom piece starts, cancellation may not be possible or may incur a cancellation fee (e.g., 5% of the item cost to cover processing).

8. How to Initiate a Return or Report an Issue

  1. Send an email to support@moderafurnish.in with:

    • Order number,

    • Product name(s),

    • Reason for return or issue,

    • Photos (if applicable), especially for damaged/defective items.

  2. Our team will respond within 2 business days with instructions and next steps.

9. Important Considerations

  • Original Packaging: Please retain all packaging until you are satisfied with your purchase to avoid potential deductions.

  • Inspection: All returns are inspected upon receipt; returns that don’t meet eligibility (used, damaged, missing parts) may be rejected or result in partial refunds.

  • Warranty: This policy coexists with your statutory rights as a consumer under Indian law; nothing here limits those rights.

10. Contact Information

  • For Returns, Refunds & Custom Queries:
    Email: support@moderafurnish.in
    Mailing Address for Returns:
    JANGID ART & CRAFT (Modera Furnish)
    Plot No. 26‑27, Chetna Nagar, Dhina Ka Dhani,
    Government Secondary School, Pal Gaon,
    Jodhpur, Rajasthan – 342014